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Senior CRM Manager (m/f/x)

Permanent employee, Full-time · Vienna

We are one of the largest marketplaces for refurbished equipment in Europe and are committed to promoting a green future for our planet with refurbished products. Our marketplace enables customers to buy high-quality,  affordable refurbished products that are a 100% sustainable alternative to new products.
refurbed™ was founded in February 2017 and since then we have grown to more than 100 team members. Within 4 years we have expanded to more than 7 European countries, millions of trees have been planted. Along the way, we've won multiple awards, closed two major funding rounds, and sold hundreds of thousands of products - making us one of the fastest-growing startups in Europe right now.
Our team, made up of more than 30 different nationalities, has extensive international experience in the refurbishment industry, brand building, and scaling a marketplace business.
At refurbed™ we want to change the world, we are constantly testing our ideas, and we welcome feedback to encourage personal growth. We believe that good team members are core to achieving our goals, so we invest in personal development and provide regular growth opportunities.
We are currently looking for a Sr. CRM Manager (m/f/x), someone like you to join our highly motivated CRM team, managing our international CRM campaigns as well as the technical setups of our CRM data.  

Together with You, we want to build the leading marketplace for refurbished electronics in Europe.
Who you are
  • You have at least 5 years of professional experience in the field of CRM or related experience  
  • You possess a technical understanding of APIs, E-Mail flows, Communication Automation and CDPs   
  • You always keep track of GDPR policies   
  • You are a strategic planner with the ability to innovate, motivate and draw the bigger picture
  • You have a growth-mindset
  • Your second name is „teamplayer“ with excellent leadership, communication, and negotiation skills.
  • You are proficient in conducting job interviews, employee training, and relationship building. You care about the professional and personal development of your team  
  • You bring along coding (HTML, CSS, basic JS) skills   
  • You are an expert with E-mailing (Mailchimp, Klaviyo, HubSpot,...); Project management (Jira, Notion, Asana,…); Survey (Typeform, Survey Monkey,…), and referral tools (Referral Candy, GrowSurf,…) as wells as CDP (mapp, crossengage, …)  
  • You are analytical and like working based on scientific principles  
  • You have excellent English skills, German is a plus  
What you'll do
Strategic CRM B2C development:
  • Push forward/advance our retention rates;
  • Consolidate all customer data and leverage the use of customer data to create revenue streams;
  • Automate as many work steps as possible (minimize manual workload);
  • Support merchant team to automate their key accounting (e.g. automating updates).
Customer market research:
  • Lead market research with existing customers (gain insights and leverage those);
  • Internationalization of all steps.
You will be participating in the upcoming exciting and innovative projects:
  • Introduction of referral program;
  • Introduction of voucher system;
  • Introduction of CDP (customer data platform);
  • Possible switch to new ESP, emailing system, (currently Klaviyo/sendgrid);
  • Onboarding new communication tools (ie: chatbot, onsite notifications);
  • Customer loyalty program.
Additional factors we appreciate
  • You have good Google Tag Manager knowledge  
  • You are familiar with SEO  
  • You possess an affinity for marketing activities         
Why you should work with us
  • Start-up atmosphere  
  • You’ll be working with a team of bright, innovative minds, who are passionate about what they do and developing even better solutions for customers  
  • Flexible working hours, as well as flexible working location - work in the office or from home  
  • Stunning, new, open-space offices in a brilliant location  
  • Opportunity to grow within the company personally and  professionally  
  • Equal opportunity employer, meaning we hire the best talents regardless of race, religion, nationality, gender, sexual orientation, disability, etc...  
  • Multinational work environment and excellent team vibes        
Your application
You want to build the leading marketplace for refurbished electronics in Europe, changing the world by making it easier to buy and sell sustainable products? Then apply now!
Please include a CV and cover letter as well as relevant projects you want us to look at.
For legal matters, we state that the minimum wage for this position is 50,000 € gross per year. However, depending on your qualification a higher salary obviously is very likely.
Your application!
Thank you for your interest in refurbed. We are extremely happy that you are thinking about joining us and can identify with our mission.

We will do our best to always keep you informed about the process and progress of your application. We read all applications thoroughly and will also consider you for other job openings, should your profile fit other open positions as well.

We are an equal opportunity employer. We will consider your application regardless of race, age, disability, gender, martital status, heritage, religion and nationality. We will look at your experience, your personality and your motivation to determine whether this job is right for you.

Please upload your CV, recent certificates as well as a brief cover letter (in total max. 20 MB).
Please note, that it is not necessary to upload any passports, work permissions or other personal data for the first steps in your application.

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