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Teamlead CRM (m/f/x)

Permanent employee, Full-time · Vienna

refurbed
We are one of the largest marketplaces for refurbished equipment in Europe and are committed to promoting a green future for our planet with refurbished products. Our marketplace enables customers to buy high-quality,  affordable refurbished products that are a 100% sustainable alternative to new products.

refurbed™ was founded in February 2017 and since then we have grown to more than 100 team members. Within 4 years we have expanded to more than 7 European countries, millions of trees have been planted. Along the way, we've won multiple awards, closed two major funding rounds, and sold hundreds of thousands of products - making us one of the fastest-growing startups in Europe right now.

Our team, made up of more than 30 different nationalities, has extensive international experience in the refurbishment industry, brand building, and scaling a marketplace business.

At refurbed™ we want to change the world, we are constantly testing our ideas, and we welcome feedback to encourage personal growth. We believe that good team members are core to achieving our goals, so we invest in personal development and provide regular growth opportunities.

We are currently looking for a Teamlead CRM (m/f/x).

Leading our highly motivated CRM team, you will oversee and lead the strategic development of our CRM as well as lead the technical setups of our CRM data.
     
Together with You, we want to build the leading marketplace for refurbished electronics in Europe.


Who you are
  • You have at least 5 years of professional experience in the field of CRM or incomparable activities  
  • You possess a technical understanding of APIs, E-Mail flows, Communication Automation and CDPs   
  • You always keep track of GDPR policies   
  • You are a strategic planner with the ability to innovate, motivate and draw the bigger picture. You think growth-oriented and ahead  
  • Your second name is „teamplayer“ with excellent leadership, communication, and negotiation skills. 
  • You are proficient in conducting job interviews, employee training, and relationship building. You care about the professional and personal development of your team  
  • You bring along coding (HTML, CSS, basic JS) skills   
  • You are an expert with E-mailing (Mailchimp, Klaviyo, HubSpot,...); Project management (Jira, Notion, Asana,…); Survey (Typeform, Survey Monkey,…), and referral tools (Referral Candy, GrowSurf,…) as wells as      CDP (mapp, crossengage, …)  
  • You are analytical and like working based on scientific principles  
  • You have excellent English skills; German is a plus  
What you'll do
Teamlead
  • You ensure the team can work properly by introducing CRM processes (proper CRM briefings, short- & midterm planning)

Strategic CRM B2C development
  • You push forward/advance our retention rates by  consolidating all customer data and leverage the use of customer data to create  revenue streams    
  • You ensure our CRM tech stack is state of the  art     
  • You automate as many work steps as possible to  enforce minimize manual workload    
  • You support the merchant team to automize their key

Customer market research

  • Your support and lead the market research with  existing customers to gain insights and leverage those    
  • You use referral as a revenue stream
Additional factors we appreciate
  • You have good Google Tag manager knowledge  
  • You are familiar with SEO  
  • You possess an affinity for marketing activities         
Why you should work with us
  • Start-up atmosphere  
  • You’ll be working with a team of bright, innovative minds, who are passionate about what they do and developing even better solutions for customers  
  • Flexible working hours, as well as flexible working location - work in the office or from home  
  • Stunning, new, open-space offices in a brilliant location  
  • Opportunity to grow within the company personally and  professionally  
  • Equal opportunity employer, meaning we hire the best talents regardless of race, religion, nationality, gender, sexual orientation,  disability, etc...  
  • Multi-national work environment and excellent team vibes        
Your application
You want to build the leading marketplace for refurbished electronics in Europe, changing the world by making it easier to buy and sell sustainable products? Then apply now!

Please include a cover letter and CV as well as relevant projects you want us to look at.

For legal matters, we state that the minimum wage for this position is 50,000 €  gross per year. However, depending on your qualification a higher salary obviously is very likely.
Your application!
Thank you for your interest in refurbed. We are extremely happy that you are thinking about joining us and can identify with our mission.

We will do our best to always keep you informed about the process and progress of your application. We read all applications thoroughly and will also consider you for other job openings, should your profile fit other open positions as well.

We are an equal opportunity employer. We will consider your application regardless of race, age, disability, gender, martital status, heritage, religion and nationality. We will look at your experience, your personality and your motivation to determine whether this job is right for you.

Please upload your CV, recent certificates as well as a brief cover letter (in total max. 20 MB).
Please note, that it is not necessary to upload any passports, work permissions or other personal data for the first steps in your application.

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